Legal

Privacy Policy

Effective September 2, 2026

Threadmap provides tools for retrieving existing YouTube captions and, for authorized API customers, creating transcripts from public video audio. This policy explains what information we collect, why we use it, and the choices available to you.

Information we collect

Account and Google sign-in data

If you sign in with Google, Threadmap accesses only the basic account information needed to authenticate you: your Google account identifier, name, email address, and profile image. We do not receive your Google password and do not request access to Google Drive, Gmail, contacts, calendars, or private YouTube account data.

If you sign in by email, we process your email address and authentication session information. If you join a waitlist, we store the email address you submit. If you contact customer support, we store your name if provided, email address, selected topic, message, and the status of your request.

Service and API data

We process YouTube URLs or video IDs you submit, generated or retrieved transcripts, selected transcript mode, API usage, video duration, request status, and technical diagnostics. API keys are stored as one-way cryptographic hashes. Transcript results may be cached for up to 30 days to improve speed and reduce repeated processing.

Billing data

Stripe processes payment card details for minute-pack purchases. Threadmap receives billing identifiers, purchased package information, and payment status, but not complete card numbers.

Analytics, advertising, and technical data

With your consent, Google Analytics and Google Ads may process cookie identifiers, browser and device information, pages viewed, and interactions with Threadmap. Hosting and security systems may also process IP addresses, timestamps, user-agent information, and request logs for security, reliability, and abuse prevention.

How we use information

We use information to authenticate users, provide transcripts and API access, calculate and debit minute credits, process purchases, respond to support and privacy requests, prevent abuse, diagnose failures, improve Threadmap, and measure marketing performance where consent has been provided.

How we use Google user data

Google user data is used only to create and authenticate your Threadmap account, display basic account information, secure your session, and communicate about the service. We do not sell Google user data, use it for targeted advertising, or use it to train generalized artificial intelligence or machine-learning models.

Service providers and data sharing

We share information only as needed to operate Threadmap with service providers such as Supabase for authentication and databases, Vercel and our server hosting providers for application delivery, Stripe for billing, OpenAI for requested audio transcription, proxy infrastructure used to retrieve public video resources, and Google Analytics or Google Ads after consent. These providers process information under their own terms and privacy commitments.

We may also disclose information when required by law, to protect users or the service, or as part of a business transaction subject to appropriate safeguards. We do not sell personal information.

Data retention and deletion

We retain account information while your account is active and for a reasonable period afterward where necessary for security, billing, dispute resolution, or legal obligations. API usage and billing records may be retained for legitimate business and legal purposes. Waitlist information is retained until launch communications are complete or you request deletion.

You may request access to or deletion of your account and associated personal information through our Customer Support form by selecting “Privacy or data request.” We will delete or anonymize eligible data unless retention is required by law or needed to protect the service.

Security

We use HTTPS encryption in transit, restricted server credentials, hashed API keys, access controls, and service isolation. No online service can guarantee absolute security, but we review and improve these safeguards as Threadmap develops.

Your choices

You can decline optional analytics and advertising cookies or change your choice through Cookie settings. You can stop using Google sign-in and revoke Threadmap access from your Google Account permissions. Depending on your location, you may also have rights to access, correct, delete, restrict, or export personal information.

Children

Threadmap is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as Threadmap changes. We will update the effective date and provide additional notice when a change materially affects how personal information or Google user data is used.

Contact

For privacy questions or data requests, use our Customer Support page.